Sheeva jewellery uses Royal Mail Next Day Special Delivery for all UK orders. For international deliveries we would use a courier and the cost varies according to the selected destination. On checkout, please select the correct destination to calculate the total cost of your purchase.
All purchases are dispatched the next working day if the item is in stock. If the item is not in stock, it will be dispatched the day after completion from the studio. For more complicated, bespoke pieces please allow 4 to 8 weeks for delivery. You will be notified once your order has been dispatched and in some cases given a tracking number.
EXCHANGE AND REFUNDS
Sheeva offers a full refund on purchases. This option gives people 7 days to return or exchange a purchase. Once the jewellery has been returned, it will be inspected to make sure it has not been worn or damaged. If the return or exchange is accepted, you will receive a full refund within 24 hours or an exchange note will be issued. We are unable to offer refunds or exchanges on any worn or damaged jewellery. In this case, it will be sent back and you will not be entitled to our refund or exchange policy. We do not offer a return or exchange policy on earrings; this is due to hygiene reasons. All jewellery must be returned in the same condition as it was sent out.
Customers are advised to keep a record of proof of postage as we cannot be held responsible for any packages that are not received. In the event of an exchange or refund, please email email@example.com stating whether you require an exchange or refund, and include your order number, product number and a brief explanation.
PRICES AND TAXES
Please note that prices indicated in GBP are recommended retail prices for information purposes only and may be changed at any time by Sheeva without prior notice. In addition, fluctuations in applicable VAT, tax rates and local precious metals and gem stone market conditions may also result in high variations.
To keep your jewellery in good condition it is advisable that it should be carefully stored, take to protect it from knocks, chemicals, or extreme temperatures. Some hand made pieces will need to be handled more carefully due to their delicate nature.
- Always store your jewellery in separate pouches so it doesn’t get damaged by other pieces.
- Do not wear jewellery when in the swimming pool, jacuzzi, sauna, steam room or while bathing or showering. Chlorine, detergents, oils and perfumes can all cause tarnishing and damage.
- Remove jewellery when doing household tasks.
- Always put jewellery on last when getting ready.
- Make-up, perfume and hairspray all contain chemicals which may dull the finish of jewellery.
- Gently wipe jewellery clean with a soft cloth after each wear to remove make up and oils from skin.
- Thoroughly dry jewellery after exposure to water.
- Over time silver can tarnish, we recommend using a soft silver polishing cloth or a non – abrasive silver polish to keep it looking beautiful.
- Storing silver in plastic bags with an interlocking seal it will help prevent tarnishing.
- All jewellery that is plated will eventually fade over time and with daily use.
- We offer a re-plating service, please contact us should you require this service firstname.lastname@example.org
Sheeva Products are all handmade and of the highest quality, each piece is finished by hand giving it that raw edge look and feel that is all part of the charm of any eminent hand crafted jewellery manufacturer. As a result, each product may vary from the next in shade, tone, finish, colour, size and manufacture. Any Sheeva Products purchased through this site, or any other retail outlet, are accessories intended for decorative adornment only, but obviously some of them are made of hard metals and need to be worn conscientiously. Sheeva takes no responsibility for any damage or injury caused from the wearing any of the pieces, either to the wearer or any other person or object that they may come into contact with.
Whilst all Sheeva Products are made to the highest standards and all purchases are protected by the consumer Act Guarantee, because of the handmade nature of the Products, all Sheeva Products are taken “As Seen” and “As Is” and whilst any reasonable fault or failure of purpose will be addressed on an individual basis, the pieces are available without warranty of any kind, either express or implied, but not limited to the implied warranties of merchantability, satisfactory quality, fitness for purpose, reasonable care and skill, or non-infringement.
Specifically, please note that some Products on our Website (“Products”) may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
Whether you would like a ring, necklace, earrings, a different metal or semi-precious/precious stones or a unique item that’s not available on our online store, our designer will talk you through the options and ideas giving you total control over your design.
Our designer will then produce a sketch or computer produced picture if it’s a more intricate design of your ideas for your approval.
When you have approved the final design our team of craftsmen and master silversmiths/goldsmiths will produce your piece of jewellery using the latest technology and traditional craftsmanship.
To book a consultation or to find out more about our bespoke jewellery service please email@example.com
Please allow up to 4-8 weeks for bespoke pieces as we may not have all the stones/materials in stock. It is sometimes possible to deliver in a shorter time-frame, so please let us know if you are in a hurry and we will do our best to accommodate you. Please note that bespoke jewellery cannot be returned. We will also require a 40% deposit in advance and full payment on completion before sending out your bespoke item.
RING SIZE CHART
Ring Size (UK)
Ring Size (UK)
TERMS OF WEBSITE USE
If you are under 18, you must get consent from your parent or guardian before using this Website or any of its services.
INFORMATION ABOUT US
The Website is owned and operated by Sheeva Moshiri (hereinafter referred to as “Sheeva” or “we” or “us” or “the company”) for further details contact us at firstname.lastname@example.org
ACCESSING THE WEBSITE
Access to the Website is permitted on a temporary basis and Sheeva reserves the right to withdraw or amend the service provided on the Website without notice (see below). Sheeva will not be liable if for any reason the Website is unavailable at any time or for any period.
From time to time, Sheeva may restrict access to some parts of the Website, or the entire Website, to users that have registered with us.
When using the Website, you must comply with the provisions of our acceptable use policy, see Appendix 1 “Acceptable Use Policy”.
INTELLECTUAL PROPERTY RIGHTS
Sheeva is the owner or licensee of all intellectual property rights in the Website and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
Sheeva, Sheeva Jewellery and www.sheeva.com are automatic UK trade marks of Sheeva.
Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Website without the written permission of Sheeva or any third party who owns such trademark. Misuse of any trademark displayed on the Website, or any other content on the Website, except as provided herein, is strictly prohibited.
All intellectual property rights in the any products created by Sheeva (including those created as “bespoke” or “custom-made” items or on the basis of any customer based idea or design) will remain the property of Sheeva and by placing an order for any such products you irrevocably assign all such intellectual property rights to Sheeva.
USE OF WEBSITE AND MATERIALS ON WEBSITE
You may print off one copy, and may download extracts, of any pages from the Website for your own personal, non-commercial reference or use and you may draw the attention of others within your organisation to material posted on the Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Sheeva’s status (and that of any identified contributors) as the author of material on the Website must always be acknowledged.
You must not use any part of the materials on the Website for commercial purposes without obtaining a licence to do so from Sheeva or its licensors.
Sheeva takes no responsibility and accepts no liability in respect of loss suffered as a consequence of the unauthorized use of the Website.
RELIANCE ON INFORMATION POSTED
The information on the Website is intended for general information purposes only and is not intended to amount to advice on which reliance should be placed. Sheeva tries to ensure that the information provided is accurate and complete and does not infringe the rights of any other third parties. However, Sheeva does not warrant the accuracy or completeness of such information or that such information does not infringe the rights of any third parties. Sheeva disclaims all liability and responsibility arising from any inaccuracies or errors, on any materials posted on the Website or any reliance placed on such materials by any visitor to the Website or any one who may be informed of the Website’s contents.
OUR SITE CHANGES REGULARLY
Sheeva aims to update the Website regularly and may change the content at any time. However, any of the material on the Website may be out of date at any given time and Sheeva is under no obligation to update such material. If the need arises, we may suspend access to the Website, or close it indefinitely.
LIMITATION OF LIABILITY
The material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, Sheeva hereby expressly excludes:
- all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
- any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use or the results of use of the Website or any websites linked to it or any materials posted on it including, without limitation, any liability relating to any loss of use, loss or interruption of business, loss of profits or contracts, loss of anticipated savings, loss of income or revenue, loss of data or goodwill, wasted management or office time or incidental or special damages of any kind regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if Sheeva has been advised of the possibility of such damages or such damages are foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect Sheeva’s liability for death or personal injury arising from its negligence, nor its liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Sheeva intends that its Website will be fully functional and virus-free at all times but does not make any warranties or accept any liability arising as a result of poor functionality or corruption of the Website, which you acknowledge may be affected due to matters outside Shiva’s control.
TRANSACTIONS CONCLUDED THROUGH THE WEBSITE
Contracts for the supply of Sheeva products formed through the Website or as a result of visits made by you shall be governed by our terms and conditions of supply, see Appendix 3, “Terms of Supply”.
UPLOADING MATERIAL TO THE WEBSITE
Whenever you make use of a feature that allows you to upload material to the Website, or to make contact with other users of the Website, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution complies with such standards and you indemnify us for any breach of this warranty.
Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose and in any medium. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website.
We have the right to remove any material or posting you make on the Website if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
Any unsolicited communication you make to Sheeva (whether via the Website or by electronic mail or otherwise) will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose and in any medium.
We kindly request that you do not send us any unsolicited proposals for collaboration, particularly as it is conceivable that we or our team of highly skilled designers may already be working on similar ideas.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, server on which the Website is stored or any other server, computer or database connected to the Website. You must not attach the Website via a denial-of-service attach or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
LINKS TO THE WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of material on the Website other than that set out above, please address your request to email@example.com.
LINKS FROM THE WEBSITE
Links to other websites operated by third parties not affiliated to Sheeva may be indicated on the Website. The inclusion of any link to such third party sites does not imply endorsement by Sheeva of those sites as it may not have reviewed all such sites. Sheeva has no control over the contents of such sites or resources and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you have any questions or any concerns about material which appears on the Website, please contact us at firstname.lastname@example.org.
Thank you for visiting our Website.
ACCEPTABLE USE POLICY
This acceptable use policy (“Acceptable Use Policy”) applies to all users of, and visitors to, our website http://www.sheeva.com (“the Website”).
You may use the Website only for lawful purposes.
You may not use the Website:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (set out below);
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (“spam”); or
- to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- not to access without authority, interfere with, damage or disrupt, any part of the Website, any equipment or network on which the Website is stored, any software used in the provision of Website or any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on the Website (“interactive services”), including (without limitation) chat rooms and bulletin boards.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to the Website (“contributions”), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
- be accurate (where they state facts);
- be genuinely held (where they state opinions); and
- comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- contain any material which is defamatory of any person;
- contain any material which is obscene, offensive, hateful or inflammatory;
- promote sexually explicit material;
- promote violence;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe any copyright, database right or trade mark of any other person;
- be likely to deceive any person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- promote any illegal activity;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
- be likely to harass, upset, embarrass, alarm or annoy any other person;
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if this is not the case; or
- advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of the Website. When a breach of this Acceptable Use Policy has occurred, we may take such action as we deem appropriate.
- immediate, temporary or permanent withdrawal of your right to use the Website;
- immediate, temporary or permanent removal of any posting or material uploaded by you to the Website;
- issue of a warning to you;
- legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
- further legal action against you; or
- disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this Acceptable Use Policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on the Website.
Sheeva is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Sheeva Moshiri contactable via email@example.com.
We may collect and process the following data about you:
- information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Sheeva, and when you report a problem with the Website;
- if you contact us, we may keep a record of that correspondence;
- we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- details of transactions you carry out through the Website and of the fulfillment of your orders;
- details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
- to ensure that content from the Website is presented in the most effective manner for you and for your computer;
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to allow you to participate in any interactive features of our service or Website, when you choose to do so; or
- to notify you about changes to our service or products.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data, either the order form OR registration form.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
- if Sheeva or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
[APPENDIX 2, SCHEDULE]
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies: These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies: These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.
TERMS AND CONDITIONS OF SUPPLY
These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the Website. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it] OR [Please note that before placing an order you will be asked to agree to these Terms].
When offering e-commerce products you may need to click on the button marked “I Accept” at the end of these Terms, if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from the Website.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms, and any Contract between us, are only in the English language.
- Information about us
1.1 We operate our own Website.
1.2 To contact us, please see our “Contact Us” page.
- Our Products
2.1 The images of the Products on the Website are for illustrative purposes only. Although we have made every effort to display the size, colour, shade, tone and finish of the Products accurately, we cannot guarantee that your computer’s display of the size, colour, shade, tone and finish accurately reflects the size, colour, shade, tone and finish of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, because our Products are handmade, any sizes, weights, capacities, dimensions and measurements indicated on the Website may vary slightly. Also certain Products like the black ruthenium rings, for example, can wear away with frequent usage and may need re-plating.
2.3 The packaging of the Products may vary from that shown on images on the Website.
2.4 All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
2.5 All Prices are accurate only on the day of publishing, May 2013. Some prices, like the precious metals and stones are subject to fluctuations, especially the gold pieces. Where the pieces are in stock, we will always honour that price but if we have to re-order or make a bespoke piece, the website price may not reflect the current market prices.
- Use of the Website
- How we use your personal information
- If you are a consumer
This clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from the Website if you are at least 18 years old.
5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- If you are a business customer
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the Website to purchase Products.
- How the contract is formed between you and us
7.1 [For the steps you need to take to place on order on the Website, please see our “Shop Online” page.
7.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
7.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the Website as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
7.6 We reserve the right not to accept or process an order if we are unable to accept payment authorization, or if certain shipping restrictions apply to a particular Product or if you do not meet our eligibility criteria.
- Our right to vary these terms
8.1 We may revise these Terms from time to time in the following circumstances:
8.1.1 changes in how we accept payment from you; or
8.1.2 changes in relevant laws and regulatory requirements; or
8.1.3 Any other reasonable operational circumstances.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
- Your cancellation and refund rights if you are a consumer
This clause 9 only applies if you are a consumer who has purchased Products through the Website or directly from Sheeva. If you have purchased any Products through any authorised Sheeva outlets you should contact the relevant outlet directly as they may operate their own returns policy.
9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply in the case of any bespoke, made-to-measure, personalised or custom-made products or any Products that are returned to us incomplete, damaged or soiled.
9.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed.
9.4 To cancel a Contract, you must contact us in writing by sending an e-mail to email@example.com within 30 calendar days of the date of the Dispatch Confirmation. If the Products have already been delivered to you, you have a period of seven working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period. You may wish to keep a copy of your cancellation notification for your own records.
9.5 You will receive a full refund of the price you paid for the Products excluding any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.4. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.7 We refund you on the credit card or debit card used by you to pay.
9.8 If the Products were delivered to you:
9.8.1 you must return the Products to us before your refund will be processed;
9.8.2 unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us;
9.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
9.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
9.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
9.11 To return or exchange any Products please follow the instructions included with your Products on delivery or contact us directly for advice at firstname.lastname@example.org.
10.1 Sheeva strive to deliver all orders as quickly as possible, but as all the items are bespoke and handmade, they not always be in stock and are often made to order, so please allow at least 30 calendar days from the date of placing your order for delivery.
10.2 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
10.3 Delivery will be completed when we deliver the Products to the address you gave us (please note that this address should not be a PO Box address as we are unable to deliver to such an address).
10.4 In most cases, delivery of the Products will be made by courier and will need to be signed for. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
10.5 The Products will be your responsibility from the completion of delivery.
10.6 You will own the Products on receipt by us of payment in full in respect of the Products (including all applicable delivery charges).
- International delivery
11.1 We deliver to most countries (“International Delivery Destinations”):
However there are restrictions on some Products for certain International Delivery Destinations, so please check the country of your Products postal destination carefully before ordering Products.
11.2 If you order Products from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
- Price of products and delivery charges
12.1 The prices of the Products will be as quoted on the Website from time to time. All prices are quoted in and must be paid in pounds sterling. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event.
12.2 Prices for our Products may change from time to time for any reason without notice, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on the Website from time to time. To check relevant delivery charges, please refer to our “Delivery Charges” page.
12.5 The Website contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on the Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
- How to pay
13.1 As all the Products are handmade and bespoke pieces so we will usually need your size and specifications before ordering. Most forms of payments are acceptable to us from PayPal, cheques and certain credit cards.
13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
- Our liability if you are a business
This clause 14 only applies if you are a business customer.
14.1 We only supply the Products for internal use by your business, and you agree not to re-brand the Product under any other name or use the Product for any re-sale purposes, or promotional purposes without prior consent.
14.2 Nothing in these Terms limit or exclude our liability for:
14.2.1 death or personal injury caused by our negligence;
14.2.2 fraud or fraudulent misrepresentation;
14.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
14.2.4 defective products under the Consumer Protection Act 1987.
14.3 Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
14.3.1 any loss of profits, sales, business, or revenue;
14.3.2 loss or corruption of data, information or software;
14.3.3 loss of business opportunity;
14.3.4 loss of anticipated savings;
14.3.5 loss of goodwill; or
14.3.6 any indirect or consequential loss.
14.4 Subject to clause 14.2 and clause 14.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
- Our liability if you are a consumer
This clause 15 only applies if you are a consumer.
15.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
15.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.3 We do not in any way exclude or limit our liability for:
15.3.1 death or personal injury caused by our negligence;
15.3.2 fraud or fraudulent misrepresentation;
15.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
15.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
15.3.5 defective products under the Consumer Protection Act 1987.
- Events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.
16.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or acts, decrees, legislation, regulations or restrictions of any government.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
16.3.1 we will contact you as soon as reasonably possible to notify you; and
16.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- Communications between us
17.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
17.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Sheeva at email@example.com. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 9, please see that clause 9 for how to tell us this.
17.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
17.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
- Other important terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
18.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
18.8 We will not file a copy of the Contract between us.
NEXT DAY SPECIAL DELIVERY WITHIN THE UNITED KINGDOM
Goods Value Delivery Charge
Up to £999.99 £24.50
£1000 and above ££24.50
DELIVERY WITHIN THE EUROPEAN UNION (EXCEPT THE UK)
Goods Value Delivery Charge
Up to £999.99 £32
£1000 and above £32
DELIVERY TO NORTH AMERICA/CANADA/ASIA
Goods Value Delivery Charge
Up to £999.99 £36
£1000 and above £36
DELIVERY TO ALL OTHER DESTINATIONS
Goods Value Delivery Charge
Up to £999.99 £45
£1000 and above £45
If you have any questions please contact us at firstname.lastname@example.org