EXCHANGE AND REFUNDS
Sheeva offers a full refund on purchases. This option gives people 7 days to return or exchange a purchase. Once the jewellery has been returned, it will be inspected to make sure it has not been worn or damaged. If the return or exchange is accepted, you will receive a full refund within 24 hours or an exchange note will be issued. We are unable to offer refunds or exchanges on any worn or damaged jewellery. In this case, it will be sent back and you will not be entitled to our refund or exchange policy. We do not offer a return or exchange policy on earrings; this is due to hygiene reasons. All jewellery must be returned in the same condition as it was sent out.
Customers are advised to keep a record of proof of postage as we cannot be held responsible for any packages that are not received. In the event of an exchange or refund, please email firstname.lastname@example.org stating whether you require an exchange or refund, and include your order number, product number and a brief explanation.